KEY SHIPPING DETAILS
Summit Sensory Gym’s custom frames, sensory equipment, and safety padding are large, heavy, or both, which can make shipping and receiving them more challenging. Our products are typically shipped in custom packaging through a 3rd party LTL (Less Than Truckload) freight carrier. Depending on your proximity to our warehouse in Denver, CO, transit time generally ranges from one to two weeks within the 48 contiguous United States and Canada.
If you order only smaller items like handholds, shipments will usually be handled by carriers like UPS, FedEx, or USPS, with no special arrangements needed.
However, if your order includes frames or padding, you’ll need to be ready for delivery.
AFTER YOU RECEIVE SHIPMENT TRACKING INFO
Expect a PHONE CALL from the carrier to arrange the delivery time and details. Be sure to answer these calls promptly to avoid delays.
Arrange for help to unload your delivery. Frames will arrive on a pallet, which you’ll need to unpackage and move to the final location yourself. The driver will only place the pallet at the curb—they will NOT assist with unpacking or moving the shipment.
UPON DELIVERY
DO NOT SIGN for your shipment until you’ve thoroughly inspected both the packaging and products for any damages.
If damages are found, document them immediately in writing and with photos. You must initiate a damage claim with the driver/carrier BEFORE THEY LEAVE.
Contact Summit Sensory Gym (Sales@SummitSensory.com) as soon as possible to discuss the claim and options for replacing or retaining the damaged product.
Please note: If you sign for your shipment without inspecting the products or documenting any damages, you may lose the ability to file a damage claim with the carrier.
Because Summit Sensory Gym products are built to order and are generally very heavy and cumbersome to ship, we do not accept returns. To ensure that you choose the right products and are super-happy when you get them installed, the highly experienced Summit team is available to guide you every step of the way. We’ll make sure that you receive the right advice and products based on your needs before you place your order. If you have any questions, please contact us at Sales@SummitSensory.com.
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